Trust & Safety

How HANDeMANbid works, what we do and don't do, and what to do if something goes wrong. Operated by PathoBrainSeq Inc.

What HANDeMANbid is — and isn't

A place to post jobs and compare bids. Homeowners describe a job; local pros bid; the homeowner picks. Both sides see the same job details, so bids are comparable.
We are not a party to the job. The agreement for the work is between the homeowner and the pro. We don't employ pros, assign jobs, or set prices.
We don't handle money. HANDeMANbid takes 0% of the job and does not collect, hold, or pay out payment for work. You pay the pro directly, the way you'd pay any contractor.
“Licensed / insured” is self-reported. We don't verify licenses yet. Ask to see a license and proof of insurance for work that needs them in your state.

Before you hire — a short checklist

Compare at least two bids — and, where one is shown, the fair-price range for your area.
Confirm what's included: materials, cleanup, permits, and warranty.
Get the final price and scope in writing (a message or text is fine) before work starts.
Avoid paying the full amount up front. A deposit for materials is common; the balance on completion.
Read the pro's reviews — each score comes from a finished job on HANDeMANbid.

Not allowed

Fake jobs, fake bids, or bidding on your own job.
Reviews that aren't about a real job, or reviews offered in exchange for a discount.
Claiming a license, insurance, or experience you don't have.
Harassment, threats, discrimination, or sharing someone else's personal information.
Scams: asking for payment for a job that was never agreed, requests for gift cards or wire transfers, or phishing links.
Posting illegal work or anything that isn't a home service.

We can remove content and suspend or close accounts that break these rules. Serious cases (threats, fraud) may be reported to law enforcement.

How to report something

In the app, tap the 🛟 Help button in the top bar and choose New message.
Tell us the job title or the person's name and what happened. Screenshots help.

No app handy? Use handemanbid.com/support or email support@handemanbid.com. We review every report within one business day and reply in the same thread.

If a job goes wrong

Talk to the other side first. Most problems — a missed date, a detail that was left out — are settled directly. Refer back to the bid: it records the price, what's included, and the warranty the pro offered.
Tell us. Send a Help message with the job title. We can look at the job, the bid, and any counter-offer recorded on HANDeMANbid, remind both sides of what was agreed there, and act on any rule that was broken (for example by removing a fake review or suspending an account).
Leave an honest review. Reviews stay with the pro's profile and are shown on their future bids.

Because we are not a party to the work and never receive the payment, we can't issue refunds, compel a refund, or decide who owes whom. For money disputes, use the remedies available to you — your card issuer or payment app, your state's contractor licensing board, or small-claims court.

Refunds

HANDeMANbid is free, so there is nothing to refund from us. Any refund for the work itself is between you and the other party.